Where is my order?
Most of our products are made-to-order and will ship after our "crafting period" which can take up to 5 business days (although some items in our store are labeled "ready-to-ship" and will ship within 1-2 business days). All orders are processed Monday - Friday, excluding federal holidays. Once y...
I only received some of my items. Where’s the rest of my order?
Orders containing both "ready-to-ship" and "made-to-order" items will have multiple shipments (at no extra charge). We’ll send you an email confirming each additional shipment. You can check the status of your entire order by clicking on Track My Order.
My order status says "unfulfilled." Did you receive my order?
Yes! Orders with an "unfulfilled" status are currently being picked, quality checked, and prepared for shipment. Once your order has shipped your order status will then change to "fulfilled". You will also receive a confirmation email with tracking information at this time.
How do I cancel my order?
We begin processing orders immediately. If you need to cancel your order you can email us at firstname.lastname@example.org within 1 hour of placing your order so we can try cancelling it for you. We will make every effort to honor your cancellation request! If your order has already entered the shipping...
Can I add/remove an item from my order?
Once an order has been placed we are unable to add or remove items. You can contact customer service and request to have your order cancelled so you can place a new order with the correct items. To cancel your order, you must email email@example.com within 1 hour of your placing your order. ...
An item I purchased is on sale now. Will you honor the sale price?
We cannot honor sale prices on orders placed before or after the active sale dates. All sales are time sensitive and strictly subject to this policy.
Can I combine discount codes on my order?
No, you can only use one discount code per order. You are able to use a discount code and gift card on the same order.